Frequently Asked Questions

Frequently Asked Questions

  • Shipping & Delivery

Where do you ship from?

We ship directly from our fulfillment centers in China. For wholesale clients, we can arrange international delivery or work with your preferred logistics partner.

Which countries do you ship to?

We ship worldwide, including North America, Europe, Australia, and selected regions in Asia, South America, and the Middle East.

How long does delivery usually take?

Standard air shipping takes 7–15 days. Sea freight may take 25–45 days depending on the destination.

Can I track my order?

Yes. All shipments include a tracking number once dispatched.

  • Payment & Ordering

What payment methods do you accept?

We accept PayPal, wire transfer (T/T) for qualified orders.

Is there a minimum order quantity (MOQ)?

Yes. Our MOQs vary depending on the product category, but we do offer flexible options for pilot orders and samples.

Can I request a sample before placing a bulk order?

Absolutely. Sample orders are welcome and recommended before scaling up.

  • Service & Sourcing Support

Do you offer OEM/ODM services?

Yes. We provide logo printing, packaging customization, and product development for wholesale clients.

Can you help me find products not listed on your website?


Yes. Sourcing support is our core strength. Just send us your requirements and our team will assist with product discovery and supplier matching

What makes PAFITCOS different from other sourcing agents?

We combine fast product scouting, reliable factory matchmaking, and clear communication to help you move faster and smarter in the market.

  • After-Sales & Warranty

What if my order arrives damaged or incomplete?

Please contact us within 7 days of delivery with photos or video. We’ll arrange replacement or refund based on the issue.

Do your products come with a warranty?

Yes. Most items include a 6-month warranty. Extended warranties may be available for custom orders.

How can I contact your support team?

You can reach us at support@pafitcos.com. We respond within 1 business day.

Still have questions? Get in touch.